Refund Policy - Quantum Edge
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Refund Policy
Terms and conditions for subscription refunds

<div class="container">
    <div class="legal-content">
        <p class="last-updated"><strong>Last Updated:</strong> December 11, 2025</p>
        
        <div class="policy-box">
            <h3>⚠️ IMPORTANT REFUND POLICY NOTICE</h3>
            <p><strong>All sales of Quantum Edge Expert Advisor subscriptions are final. Due to the digital, non-tangible, and immediately accessible nature of our software, and the inherent risks of trading which make performance impossible to guarantee, we do not offer refunds once a subscription has been purchased.</strong></p>
        </div>
        
        <h2>1. No Refund Policy</h2>
        <p>1.1. By purchasing a Quantum Edge subscription, you acknowledge and agree that:</p>
        <ul>
            <li>The Quantum Edge Expert Advisor is a digital software product that is delivered immediately upon payment</li>
            <li>The software provides access to automated trading algorithms and tools</li>
            <li>All subscription fees are non-refundable, regardless of usage, trading results, or satisfaction</li>
            <li>Trading results cannot be guaranteed, and past performance is not indicative of future results</li>
        </ul>
        
        <h2>2. Reasons for No Refund Policy</h2>
        <p>We maintain a strict no-refund policy for the following reasons:</p>
        <ul>
            <li><strong>Digital Nature:</strong> The software is delivered instantly and cannot be "returned"</li>
            <li><strong>Risk Disclosure:</strong> Trading involves substantial risk of loss, and results cannot be guaranteed</li>
            <li><strong>Prevention of Abuse:</strong> To prevent users from purchasing, using the software for trading signals, and then requesting refunds</li>
            <li><strong>Free Trial Available:</strong> We offer a free demo period for users to test the software risk-free before purchasing</li>
            <li><strong>Immediate Value:</strong> You receive immediate access to the software, documentation, and any bonuses upon purchase</li>
        </ul>
        
        <h2>3. Subscription Management</h2>
        <p>3.1. <strong>Cancellation:</strong> You may cancel your subscription at any time through your account dashboard or by contacting us. Cancellation will prevent future charges but does not entitle you to a refund for any previously paid periods.</p>
        
        <p>3.2. <strong>Billing Cycle:</strong> Subscriptions are billed on a recurring monthly or annual basis according to the plan you selected. You will continue to be charged until you cancel your subscription.</p>
        
        <p>3.3. <strong>Non-Payment:</strong> If a payment fails, your subscription will be suspended until payment is received. We are not responsible for any losses incurred due to subscription suspension.</p>
        
        <h2>4. Free Trial Period</h2>
        <p>4.1. We offer a free trial period for new users to test Quantum Edge on a demo account before purchasing a subscription.</p>
        
        <p>4.2. The free trial is designed to allow you to:</p>
        <ul>
            <li>Test all features of the software</li>
            <li>Understand how the $50/$100 trading protocol works</li>
            <li>Verify compatibility with your trading platform</li>
            <li>Make an informed decision before purchasing</li>
        </ul>
        
        <p>4.3. We strongly recommend using the entire free trial period to thoroughly evaluate the software.</p>
        
        <div class="important-notice">
            <h3>💡 Before You Purchase</h3>
            <p><strong>We strongly recommend:</strong></p>
            <ol>
                <li>Using our free trial period to test Quantum Edge extensively on a demo account</li>
                <li>Reading all documentation and understanding how the software works</li>
                <li>Ensuring your computer and MT4 platform meet the system requirements</li>
                <li>Understanding that trading involves risk and past performance doesn't guarantee future results</li>
                <li>Contacting us with any questions before making a purchase</li>
            </ol>
        </div>
        
        <h2>5. Technical Issues</h2>
        <p>5.1. If you experience technical issues with the software, we will provide reasonable technical support to resolve the issue.</p>
        
        <p>5.2. Technical difficulties do not constitute grounds for a refund. We will work with you to resolve any legitimate technical problems.</p>
        
        <p>5.3. Before purchasing, ensure your system meets our minimum requirements:
            <ul>
                <li>MetaTrader 4 platform (latest version recommended)</li>
                <li>Windows 10 or later / macOS with Windows compatibility layer</li>
                <li>Stable internet connection</li>
                <li>Sufficient disk space and RAM for MT4 operation</li>
            </ul>
        </p>
        
        <h2>6. Exceptional Circumstances</h2>
        <p>6.1. In truly exceptional circumstances, we may, at our sole discretion, consider refund requests on a case-by-case basis.</p>
        
        <p>6.2. Exceptional circumstances do NOT include:
            <ul>
                <li>Change of mind or dissatisfaction with trading results</li>
                <li>Failure to achieve desired profits</li>
                <li>Lack of understanding of how to use the software</li>
                <li>Inability to install or configure the software (we provide support)</li>
                <li>Market conditions or trading losses</li>
            </ul>
        </p>
        
        <p>6.3. If you believe you have an exceptional circumstance, contact us at support@quantumedge.us with detailed information.</p>
        
        <div class="faq-section">
            <h2>7. Frequently Asked Questions</h2>
            
            <div class="faq-item">
                <div class="faq-question">Q: What if I accidentally purchased the wrong subscription plan?</div>
                <p>A: Contact us immediately at support@quantumedge.us. If you contact us within 24 hours of purchase and haven't downloaded or used the software, we may be able to switch your plan.</p>
            </div>
            
            <div class="faq-item">
                <div class="faq-question">Q: Can I get a refund if the software doesn't work on my computer?</div>
                <p>A: No. We provide system requirements and a free trial period specifically so you can test compatibility before purchasing. We also provide technical support to help resolve installation issues.</p>
            </div>
            
            <div class="faq-item">
                <div class="faq-question">Q: What if I'm not satisfied with the trading results?</div>
                <p>A: Trading results cannot be guaranteed. The software executes a predefined trading protocol, but market conditions vary. We provide historical performance data and a free trial so you can evaluate the software's behavior before purchasing.</p>
            </div>
            
            <div class="faq-item">
                <div class="faq-question">Q: Can I cancel my subscription and get a refund for unused time?</div>
                <p>A: No. When you cancel, your subscription remains active until the end of the current billing period, but no refund is issued for any portion of the subscription period.</p>
            </div>
        </div>
        
        <h2>8. Payment Processor</h2>
        <p>8.1. All payments are processed securely by Stripe, a third-party payment processor.</p>
        
        <p>8.2. Any disputes or chargebacks should be directed to Stripe according to their dispute resolution process.</p>
        
        <p>8.3. Filing a fraudulent chargeback may result in permanent suspension of your account and possible legal action.</p>
        
        <div class="contact-info">
            <h2>9. Contact Information</h2>
            <p>If you have questions about this Refund Policy or need assistance with your subscription, please contact us:</p>
            <p><strong>Email:</strong> support@quantumedge.us</p>
            <p><strong>Response Time:</strong> We aim to respond to all inquiries within 2-3 business days.</p>
            <p><strong>Note:</strong> Contacting us does not guarantee a refund. All refund decisions are made at our sole discretion.</p>
        </div>
        
        <h2>10. Policy Updates</h2>
        <p>We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.</p>
    </div>
    
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        <p>&copy; 2025 Quantum Edge. All rights reserved.</p>
        <p class="footer-disclaimer">By purchasing a Quantum Edge subscription, you acknowledge that you have read, understood, and agree to this No Refund Policy.</p>
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